What has changed in a month and how do we continue to improve the quality of passenger service?
May was not just a working month for QCS — it became a month of systemic change and growth. We have strengthened our processes, launched a new partnership with SCAT, implemented KPIs, strengthened sanitary control and, of course, did not forget to please the team. We tell you how this month was remembered and what updates are already affecting the passenger experience and the work within the team.
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SCAT food: quality and passenger care
In May, QCS and SCAT Airlines entered into an agreement under which passengers on delayed flights can now receive free meals at Aspan Café. Everything is done with vouchers — without expectations and nerves. This is not just a new process, it is a new level of service and care for passengers, when people think about a person even in moments when something did not go according to plan.
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KPIs, metrics, and transparency: how does quality control work at the GUW station now?
At the QCS GUW station (Atyrau), we have implemented advanced quality control:
- we take into account each customer and feedback;
- complaints affect managers' KPIs;
- Each department has assigned tasks and internal policies.
The result is that we respond faster, work more precisely, and do everything openly, which allows us to improve the quality of service and increase customer satisfaction.
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Washing according to the rules: new safety system and sanitary control
We have raised internal hygiene to a new level. In May, we updated the washing system:
- Schedule of zones, schedule and responsible persons;
- Funds are selected according to the type of pollution;
- Control — visual and laboratory;
- Reporting — checklists and records at each stage.
This is an important step that helps us ensure the safety of our products and strengthen the trust of our customers.
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Production performance: stability and growth at all stages
- QCS NQZ (Astana) — record: more than 5,000 servings per month.
- QCS GUW (Atyrau) — we continue to grow steadily
It's not just about numbers. It's about coherence, standards, and a team that makes every step important to maintain high quality.
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Q-Lotto: Encouraging the best QCS employees
In May, the next Q-Lotto drawing took place — our monthly reward program for excellent work:
- Irina Shiyafetdinova — Midea super vacuum cleaner
- Gulnur Zylkaidarova — Röndell mixer
- Bekzat Bolatov — Yandex smart TV with Alice
We thank our employees for their energy, accuracy and team spirit, which help to maintain a high level of quality.
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What's next?
QCS continues the path to quality — through processes, through care, through attention to detail. May showed that even small changes can lead to big results. And we're not going to stop.
